FAQ

Here are the answers to the questions collectors most often ask about Wizards Vault.

Are your products genuine?

Wizards Vault is being built to sell genuine trading card and collectible products. We do not list counterfeit products. Items marked Coming Soon are catalogue previews until supplier stock and allocation are confirmed.

Can I buy a Coming Soon product?

Not unless the product page is available to purchase. A Coming Soon listing does not mean stock has been allocated to us or guarantee that a particular quantity will become available.

Do you take pre-orders?

Only where a product page specifically says that pre-orders are open. We will not take payment for an item simply because it appears in the Coming Soon collection.

Can prices change before release?

Yes. Prices shown on upcoming products may be updated before stock is confirmed or the product goes on sale.

Where do you deliver?

Wizards Vault is a UK-based store. Available delivery services, charges and estimated times will be shown at checkout for your address.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible using the Contact page. We will investigate and arrange the appropriate remedy. Your statutory rights are not affected.