Wizards Vault is a UK online retailer. Delivery services, charges and estimated delivery times available for your address will be shown at checkout before you place an order.
Delivery
We will dispatch orders using the delivery method selected at checkout. Unless we agree a different timeframe with you, goods will be delivered without undue delay and within 30 days of the order.
If an order is delayed, lost or arrives damaged, please contact us through the Contact page so we can investigate.
Changing your mind
For most online purchases, you have 14 days after receiving the goods to tell us that you wish to cancel. After telling us, you then have a further 14 days to return the goods.
Please take reasonable care of returned goods. You may inspect an item as you would in a shop, but we may reduce a refund where handling beyond what is reasonably necessary has reduced the value of the goods. This can be particularly relevant to sealed collectible products where packaging has been opened or damaged.
For a change-of-mind return, you are normally responsible for the cost of returning the item unless we agree otherwise. Please contact us before sending anything back so we can provide the return instructions.
Refunds
Where a cancellation is valid, refunds will be made to the original payment method. We may wait until we receive the returned goods, or evidence that they have been sent back, before issuing the refund.
Faulty, damaged or incorrect goods
Your statutory rights are not affected. Goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty, damaged on arrival or not what you ordered, please contact us and we will arrange the appropriate remedy.
This page is intended to explain the Wizards Vault returns process in plain English and does not limit any rights you have under UK consumer law.